FAQ
Questions
About using Scrubs, buying a license, and updates.
Using Scrubs
Is Scrubs a cleaner?
It is a disk map first. Scrubs shows what is on your disk and how much space each thing takes, suggests places that are usually safe to clear, and deletes only what you pick. It never scores your Mac or warns you to make you buy.
What does Scrubs delete?
Only what you select and confirm. Move to Trash puts items in the Trash, and ⌘Z puts them back. Delete Immediately and Empty Trash say exactly how much space they free, and ask before they run.
Why does Scrubs ask for Full Disk Access?
macOS keeps some folders, such as Mail, Messages and other apps' data, closed to apps without Full Disk Access. Without it, Scrubs leaves those folders unopened and counts their space as unaccounted. You can turn it on in System Settings › Privacy & Security › Full Disk Access, and scan without it if you prefer.
What is the helper, and why does it ask for my password?
Some files belong to other users or to macOS, so your account can't delete them or see inside them. The helper is a small part of Scrubs that macOS runs as administrator. It asks for an administrator's password every time it deletes such a file or scans as administrator, and it accepts requests only from Scrubs.
What are “macOS and system volumes” and “Unaccounted” on the map?
macOS and system volumes is the read-only system and the volumes macOS keeps beside your data, such as Preboot, Recovery and VM. Unaccounted is space the scan could not open, usually other users' folders or folders that need Full Disk Access. Scanning as administrator opens most of it.
Buying and licenses
How do the 2 free deletes work?
Each Mac can delete twice without a license, whatever the size, so you can try the whole flow. Our license service counts them for each Mac, by an ID that can't be traced back to the Mac, so reinstalling Scrubs doesn't reset them. Free deletes need an internet connection.
How many Macs can I use my license on?
Up to 3 of your Macs. Entering the license activates that Mac once. Settings › License › Remove License frees the Mac's place for another one. If a Mac is gone, free it on your license page, which your license email links to.
Do I need to be online?
Only to activate a license on a Mac, once, and for the 2 free deletes. After that, a license works offline. Scanning never needs the internet.
I lost my license.
Enter the email address you bought with, and we send your licenses there again. The license is also in your purchase email.
Can I get a refund?
Yes, within 30 days, no questions. See refunds.
Updates and requirements
How do updates work?
Scrubs asks before it first checks for updates, checks at most once a day, and shows each update with its notes before installing it. You can choose to install updates automatically in Settings › Updates.
Which Macs does Scrubs run on?
Macs with Apple silicon (M1 or later) running macOS 15 Sequoia or later.
Why isn't Scrubs on the Mac App Store?
App Store apps can't use the helper that deletes files other accounts own or scans as administrator. Buying from us also keeps the price lower.
What does Scrubs send over the internet?
No files and no scan results. The privacy page lists every request Scrubs makes.